# Email Notification and PDF **URL:** \ **Category:** Support\ **Created:** [January 29, 2024, 6:49pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439 "2024-01-29T18:49:58Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [January 29, 2024, 6:49pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/1 "2024-01-29T18:49:58Z")
Hello, I have integrated the both the email functionality and the PDF generator. However, when I complete my form in a live environment I do not receive an email or a pdf. Also, when I view results I only see 6 users regardless times I submit a new form. How can I resolve these issues? ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [January 30, 2024, 12:38am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/2 "2024-01-30T00:38:28Z")
You’re probbaly modifying the same submission each time. Either turn off **remember user** in your form settings so each session is a new submission, or test in incognito ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [January 30, 2024, 2:53am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/3 "2024-01-30T02:53:39Z")
Hey Peter, sorry, I should of stated that remember user was off. ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [January 30, 2024, 8:40am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/4 "2024-01-30T08:40:49Z")
Which form are you referring to? ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [January 30, 2024, 5:18pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/5 "2024-01-30T17:18:01Z")
The form is tagged ECS ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [January 31, 2024, 12:00am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/6 "2024-01-31T00:00:30Z")
I tested the form and everything seems fine to me. There might have been a slight race condition resulting in you not fully completing the submission, but a guard for that has now been added. ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [January 31, 2024, 8:43pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/7 "2024-01-31T20:43:41Z")
Hey Peter, Thanks for looking into this. I tested the form and it is still not working. However, when I perform the following actions I receive the completed PDF; open dropdown “published” → click on live form → answer all questions. How can we resolve this? ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [February 1, 2024, 6:07am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/8 "2024-02-01T06:07:55Z")
Doesn’t that indicate it’s working if you’re opening the form, filling all of the questions, and getting your expected PDF? I’m not exactly sure what isn’t working for you ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [February 1, 2024, 5:21pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/9 "2024-02-01T17:21:23Z")
Sorry, when I test the form on my website it does not work. But when I test it as listed below, it does work. (within feathery open dropdown “published” → click on live form → answer all questions - form works.) ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [February 1, 2024, 6:21pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/10 "2024-02-01T18:21:04Z")
If you have it embedded, you’ll want to make sure it’s on the latest library version [FAQs - Feathery Docs](https://docs.feathery.io/platform/faqs#how-do-i-upgrade-my-embedded-form-sdk-version) ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [February 1, 2024, 8:41pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/11 "2024-02-01T20:41:29Z")
Hey Peter, I do not have it embedded into the site. ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [February 1, 2024, 9:42pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/12 "2024-02-01T21:42:44Z")
I’m confused - how are you testing it on your website if you don’t have it embedded on your website? ---
**Author:** ![Build](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@Build](https://community.feathery.io/u/Build)\ **Post date:** [February 1, 2024, 10:45pm UTC](https://community.feathery.io/t/email-notification-and-pdf/439/13 "2024-02-01T22:45:54Z")
It’s just a button that when clicked on opens a new page which is the form. ---
**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\ **Post date:** [February 2, 2024, 6:07am UTC](https://community.feathery.io/t/email-notification-and-pdf/439/14 "2024-02-02T06:07:18Z")
You’re probably using a link to a unique submission. If you compare the URL when clicking **live form** to what you have on your site, i’m guessing you’ll see a difference. Use the live form link instead of the unique submission link