# HubSpot integration not working in some submissions

**URL:** <https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444>\
**Category:** Support\
**Created:** [January 30, 2024, 6:56pm UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444 "2024-01-30T18:56:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Oscar1](https://avatars.discourse-cdn.com/v4/letter/o/35a633/32.png) [@Oscar1](https://community.feathery.io/u/Oscar1)\
**Post date:** [January 30, 2024, 6:56pm UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/1 "2024-01-30T18:56:36Z")

</div>

Hi,

It seems that at least one form submissions hasn’t been sent to HubSpot. It has worked well with other users. The user ID is: affb0174-b141-4ba5-b99c-d81e3e4abf66

What might have happened?

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<div class="post-metadata">

**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\
**Post date:** [January 30, 2024, 10:49pm UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/2 "2024-01-30T22:49:57Z")

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> [@Oscar1](#):
>
> affb0174-b141-4ba5-b99c-d81e3e4abf66

Looks like for that user, we’re seeing this error from hubspot

```auto
message:"Contact already exists. Existing ID: 1215101"

```

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<div class="post-metadata">

**Author:** ![Oscar1](https://avatars.discourse-cdn.com/v4/letter/o/35a633/32.png) [@Oscar1](https://community.feathery.io/u/Oscar1)\
**Post date:** [January 30, 2024, 11:11pm UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/3 "2024-01-30T23:11:29Z")

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Hi Peter, thank you for your response! Most of the contacts already exist on HubSpot, that’s why I chose “create or UPDATE contact”:

 ![Captura de pantalla 2024-01-30 a les 16.10.24](https://canada1.discourse-cdn.com/flex030/uploads/feathery/original/1X/d6b99f544f3c78fedf45cf32998f2edce1651b90.png)

Is there anything else that could have gone wrong?

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<div class="post-metadata">

**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\
**Post date:** [January 31, 2024, 12:02am UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/4 "2024-01-31T00:02:00Z")

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The create or update has to do a lookup on your hubspot table. If the lookup field isn’t properly set so it finds the right contact, it will instead attempt a create. In this case it seems your logic is not finding the right contact so it’s attempting to create, causing a conflict

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<div class="post-metadata">

**Author:** ![Oscar1](https://avatars.discourse-cdn.com/v4/letter/o/35a633/32.png) [@Oscar1](https://community.feathery.io/u/Oscar1)\
**Post date:** [January 31, 2024, 2:38am UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/5 "2024-01-31T02:38:38Z")

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Oh got it, I think it’s because this user has two email addresses. Is there any way of getting notified when this errors occur? Appreciate your help!

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<div class="post-metadata">

**Author:** ![peter](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.feathery.io/peter/32/7_2.png) [@peter](https://community.feathery.io/u/peter)\
**Post date:** [January 31, 2024, 8:19am UTC](https://community.feathery.io/t/hubspot-integration-not-working-in-some-submissions/444/6 "2024-01-31T08:19:41Z")

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We’ll be adding better integration error notifications to our roadmap