# Unable to access a form link **URL:** \ **Category:** Support\ **Created:** [October 14, 2024, 1:24pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085 "2024-10-14T13:24:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![annapreddy](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@annapreddy](https://community.feathery.io/u/annapreddy)\ **Post date:** [October 14, 2024, 1:24pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/1 "2024-10-14T13:24:19Z")
When trying to use the live form link I am receiving a ERR\_SSL\_PROTOCOL\_ERROR code. Please assist ---
**Author:** ![eri](https://avatars.discourse-cdn.com/v4/letter/e/8baadc/32.png) [@eri](https://community.feathery.io/u/eri)\ **Post date:** [October 14, 2024, 4:59pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/2 "2024-10-14T16:59:41Z")
This issue rarely comes up and only on some specific internet providers. Are you able to check if this is the case with using a different internet/mobile data? ---
**Author:** ![annapreddy](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@annapreddy](https://community.feathery.io/u/annapreddy)\ **Post date:** [October 16, 2024, 6:04pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/4 "2024-10-16T18:04:13Z")
I have attempted to access in cognito. I have previously been able to access this form using the same internet connection and browser. ---
**Author:** ![annapreddy](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@annapreddy](https://community.feathery.io/u/annapreddy)\ **Post date:** [October 17, 2024, 1:16pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/5 "2024-10-17T13:16:44Z")
Hi Eri, This is a high priority to be resolved. I need this link to be active today for an entity to complete by noon. Cal we schedule a call to reso ![Screenshot 2024-10-17 at 9.15.16 AM](https://canada1.discourse-cdn.com/flex030/uploads/feathery/original/1X/91934810224808b05ae9ca6f14aa9811fa70f6d2.png) lve? ---
**Author:** ![eri](https://avatars.discourse-cdn.com/v4/letter/e/8baadc/32.png) [@eri](https://community.feathery.io/u/eri)\ **Post date:** [October 17, 2024, 2:20pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/6 "2024-10-17T14:20:54Z")
Hi Anna, I’m able to access this link on my end and this really would usually be internet connection dependent. Something may have change on your current provider. Can you try this on a different connection and confirm? We’d usually advise on getting a sub/custom domain as a workaround but these options are not available in a free plan. ---
**Author:** ![annapreddy](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@annapreddy](https://community.feathery.io/u/annapreddy)\ **Post date:** [October 17, 2024, 4:00pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/7 "2024-10-17T16:00:57Z")
When trying to access over my phone I receive an error code stating that it is of suspicious site. How would having a sub/custom domain resolve this issue? ---
**Author:** ![annapreddy](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@annapreddy](https://community.feathery.io/u/annapreddy)\ **Post date:** [October 21, 2024, 2:10pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/8 "2024-10-21T14:10:18Z")
Is there a support phone number i can contact? ---
**Author:** ![eri](https://avatars.discourse-cdn.com/v4/letter/e/8baadc/32.png) [@eri](https://community.feathery.io/u/eri)\ **Post date:** [October 21, 2024, 2:27pm UTC](https://community.feathery.io/t/unable-to-access-a-form-link/1085/9 "2024-10-21T14:27:13Z")
Hi Anna, sorry for the late response! Using a sub/custom domain changes your link and that has been the workaround used successfully in all other cases (issue here is most likely the current domain link being blocked by the internet provider). We can access your regular form links on our end so we can say it’s the same case.