Iframe embedding on page refresh

Support
1

I am rendering a docusign via an iframe in 1 of my steps, when i try refreshing my step, it seems to re-render the step within the step instead of just rendering the iframe

See loom below

2

Hi there,

This could be an issue with the Docusign URL itself. You can add console logs to check if it has the correct value for every reload. If this is a hidden field, take note that values for hidden fields are actually not submitted up until form completion so reloading a page will most likely lose that if it’s not tied to the step load.

1 Like
3

Thanks @eri I am indeed saving this to a hidden field.
Would the recommendation be to have the form marked complete? Or possibly save this value in a standard non-hidden field?

4

You can save that value to a standard non-hidden form field instead. Place that form field in a step before the iFrame step (goal is to have it submitted already as part of the current user’s partial submission so that it’s not discarded on refresh). You could always make the form field non-visible in its styling if it’s not at all needed to be displayed.

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