Gmail Integration and PDF Attachment Behavior

We have encountered with our Gmail integration. We have noticed that when attaching PDF files, some of them are being converted into ZIP files. This conversion is causing inconvenience and confusion for our team and our recipients.

Could you please provide some insight into why this conversion is occurring? Additionally, we would like to know if there is a size limit that, if exceeded, triggers this automatic conversion to a ZIP file. Understanding this limit will help us ensure that our attachments remain in their original format.

Hi Celine, I would recommend checking Gmail’s documentation for attachment size limit for Gmail integration. Thank you.