I need to connect Feathery to HubSpot but I’m having some issues while connecting the two tools:
- It doesn’t work on Google Chrome, which is my main browser. It works in Safari, haven’t checked other browsers.
- When I submit the form, I get errors all the time [email errors.png - Google Drive]. Sometimes it seems it’s connected to the email field, whereas others I get this kind of message: Invalid input JSON on line 1, column 81: value must be non-empty and non-blank, if specified.
- When triggering, I don’t know the difference between Step loaded, Form completion and Data received. And I don’t find any documentation related to that.
Your help on these different topics would be much appreciated. Thank you!
Data received: triggers whenever any data is received from your submission, including step submits, integration data being pulled, programmatically setting fields, etc.
Form completion: When your form is completed for the first time by a user
Step loaded: when a specific step of the form is loaded for the first time by a user
Will have the team jump on in the first two issues – we’re continuing to look into them
Hi Oscar, some quick responses:
It doesn’t work on Google Chrome, which is my main browser. It works in Safari, haven’t checked other browsers.
Sometimes chrome extensions can interfere with the auth popups or other types of network requests. Oftentimes it works in a secondary browser because you may not have all the same plugins. Is it possible to try in an incognito browser in Chrome without extensions enabled to confirm that’s not the case?
When I submit the form, I get errors all the time email errors.png - Google Drive. Sometimes it seems it’s connected to the email field, whereas others I get this kind of message: Invalid input JSON on line 1, column 81: value must be non-empty and non-blank, if specified.
The first one is Hubspot rejecting the emails, we’ve started finding that if the first few emails were indeed “bad emails”, Hubspot may reject more emails that could be valid for spam prevention. For the second one, the search params was empty, we’re about to update it so that the error message is more helpful and easy to fix.
Hi @AK-Rollout , thanks for the quick response. For the first one, it’s weird since one of the email addresses are existing contacts on HubSpot, that were introduced in HubSpot through other tools and there wasn’t any previous problem with no “bad emails” problems. How can we solve this issue?
Which is the search param? Isn’t it the email? Which are the conditions that should be met for search params?
Thanks in advance for your help!
Hi @Oscar1, have you tried not using the “+feathery” in the emails you are testing?
Hi @AK-Rollout , yes, I’ve tried different emails and some without de “+”.
Hi @AK-Rollout , do you have any updates regarding my comments? Thanks in advance!
Initially saw several emails with the “+” operator and finally one with gmail. Think we need to try adding a contact with a business email without the +. Can you share a link to a form connected to hubspot as well?
For reference I’m seeing other people complain about something similar: https://community.hubspot.com/t5/HubSpot-Developers/ct-p/developers
Hi @AK-Rollout ,
Thank you for your responses. I combined emails with “+” with emails without. We work with other tools that are synced with HubSpot like Calendly or Airtable. Here is an example of a Calendly form: Make property investment simple, stress-free and data-driven - PropHero
It doesn’t make sense for us to add a contact with business email since our company is B2C, our clients email addresses are gmail, hotmail,…
The URL you shared is the homepage of the HubSpot Developers community, so I’m not sure where I should look to.
Okay this is super helpful, helps us rule out one thing. I’m going to spend a little bit of time testing this and get back to you with what we are seeing.
@Oscar1 - I was able to make a few successful attempts with your automation just now, you should see your gmail email added as a contact. Had to recreate the automation to confirm but it seems to be up and running now!
Thanks @AK-Rollout , appreciate the follow-up! Will do some tests and will get back to you in case it doesn’t work.