Some SF Integation Data not Saving

Support
1

I have several fields mapped to a Salesforce integration that do not seem to be updating.

One of the fields is a Salesforce Address field and only the state seems to get successfully posted/saved. Another is just a string…

  • I have confirmed the integration user has read/write access to field/object
  • Prefill with the same integration does pick up any data that is there
  • I can see values in these form fields when the Form PDF is generated upon submission

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2

Hi there - has this been the case for all those specified fields since the SF trigger was first set up? Are the missing updates consistent when it comes to which field updates and which do not? You could also check on your SF fields data types, specially with SSN, if there are any conflicts.

3

I’m not sure what was happening previously, but it does appear that data is saving in these fields as expected now. It must have been a submission issue or similar. You can “close” this support request. Thank you.