A client reached out to me stating they were unable to interact with the submission link. They stated that their IT Security settings are not allowing this to open. Any help on how to resolve this?
Which submission link is being referred here? And any visuals of the error (not allowing to open?) ?
Hi Eri, I am sharing the Copy URL link found in the 3 dots next to the necessary form. I have attached a screen shot. I do not have an error message.
Without knowing the exact error your client is experiencing, it’s hard to say, but I’ll share an IT security setting issue we experienced that could be a potential cause.
Our corporate IT department’s internet filter provider blocked all feathery forms. It categorized the feathery domain as “Phishing”.
After reaching out to our internet filter provider, they said a feathery form may have been nefariously used in a phishing attempt in the past. I’m assuming feathery has since suspended any user using their platform in this way.
We had to whitelist the feathery domain on our internet filter to allow the feathery domain to load. I’m not sure if this is the same issue your client is experiencing, but just an idea.
Getting the exact error would direct us to a more specific solution, but whitelisting feathery.io could be the start if the issue is limited within their IT Security.