'Internal Error' when accessing previously submitted forms

Support
1

When we open a previous form submission, we are getting ‘Internal Error. ID: …’. This seems to be happening across all of our forms.

Many thanks

Katy

2

Hi Katy,

I tried opening submissions from result tab on some of your forms and it seems to be working fine, Any specific dates or form that I should take a look at?

3

Hi Kenny, the issue seems to be resolved now.

4

Hi Katy,

That’s great to hear, can you share around what time you first noticed this issue? This will also help us investigate what the root cause of it to prevent it from happening again in the future.

5

Yes, we noticed it around 9am UK time this morning, but it may have started earlier as we had only just returned from the weekend.

6

Thanks a lot! Please let us know if you experience this again

7

Thanks for reporting the issue earlier around accessing submissions. Upon checking, this was related to a temporary AWS service disruption that occurred around the same time, which affected certain parts of our infrastructure. The outage was quickly mitigated, and systems have since stabilized.

Please don’t hesitate to let us know if you encounter any similar issues again, we’ll be happy to investigate right away.

1 Like