I have a form set up that requires users to do a file upload before moving to the next step. The next button is hidden until that field is filled and that next button is the only way to move to the next step. But ive had 2 users be able to complete our form without uploading a file or they have uploaded and the file is not saving as i cant see it in the results and its not getting attached in our email either.
Would appreciate some help on this, is it a bug or am i missing something? This form used to work as expected.
This could be a case of the file being a bit too large and incompletely uploaded before the form is exited. You can try adding a loader on your button for a visual indicator when a submission is taking too long probably due to the file upload.
Thanks for your response, I dont think thats the case here. They are uploading a 174kb pdf file. They are also marked as completed the form in the results section. Theres another required checkbox for ts&cs after that appears to be getting skipped as well. I have the “complete submission when all required field are filled” setting turned off, so they must be making it to the last page somehow.
Our customer success team reached out to the customer and found they hadnt finished the form yet. So im wondering how its being marked as completed as the forms and t&cs are required fields and they are not reaching the final page?
I believe i have found the issue. We have a download link on the page, which downloads within the browser. But i believe because the open in new tab button hasnt been checked it is being seen as an exit point. I have updated this link to be open in a new tab
