I have a form with 6 steps of fields and a final landing page. For each page, the ‘Validate & Submit Step’ is ticked. The trigger on the Webhook is for the form to be completed.
I will go through and fill out the form in its entirety, the Webhook triggers, but only the results from the first step are received by the webhook. The JSON payload only shows the fields, and the values for the first step, not even the field IDs for the other steps make it through.
This issue could be caused by several factors, but the first thing I noticed is that all fields are currently set to optional. This allows users to skip them and submit the form, which can result in some fields being blank.
I recommend setting the fields that must be filled out as required and testing again to see if that resolves the issue. If it doesn’t, you can create an API connector for your webhook and trigger it using advanced logic with your preferred action trigger.
The fields being set to optional is just to speed up testing process. In the real thing more of them will be compulsory. The first step all gets sent through despite being optional.
When I test, I am filling in every field despite them being being optional, but still only the first step goes through. Surely them being optional wouldn’t account for this kind of issue.
You’re absolutely right! it shouldn’t be an issue when the fields are set to optional as long as you’re filling out the fields on each step. However, the form is being marked as “Completed” after the first submission because all remaining fields are optional.
If you’d like to test the form while still moving freely between steps, you can use your test form that includes a navigation tab.