We’re seeing issues with the featheryFormComplete webhook sending to us very inconsistently in this scenario, i’m on my mobile safari, after i just cleared all my website data from the cache. I fully fill out the survey, you can see the results come into feathery [CleanShot 2023-11-01 at 13.39.1…

Hi Rachael, are you able to determine any patterns on when you don’t receive the webhook? E.g. just on mobile safari, only after cache is cleared, etc. And are you just seeing the issue with the rudderstack event emission? Or are you talking about the actual Feathery webhook integration as well

I’m seeing it just on safari, and just after the cache gets cleared (or, its that devices first time to the site) I’ve blocked intercom altogether for the time being and the issue still persists

Yeah, as rachael has mentioned, we nuked intercom on these specific pages where Feathery is embedded.

and to confirm, is this just the rudderstack completion event that isn’t sending? or are you talking about all completion triggers, such as the webhook integration as well

It was the completion event through rudderstack. We have eliminated rudderstack now and it’s firing quickly and consistently. So there seems to be something awry with when it’s fired through rudderstack. We aren’t doing anything special for that other than enabling that integration (but it’s now d…

I’m guessing it’s because we were attempting to include all of the field data on the rudderstack completion event. Do you know if rudderstack events have any type of size or payload complexity constraints?

but that wouldnt make sense as to why this was only happening on a weird edge case? we’re successfully able to send those size payloads 99% of the time

it could be that specific field payloads with specific data types might break. any sense of pattern on those edge cases would help us narrow down the issue here

Feathery Form Complete doesnt send on a fresh cache

Support

peter November 1, 2023, 9:55pm 3

And if it is just rudderstack, could it be related to the issue trevin flagged here? Intercom proactive messaging interfering with feathery rudderstack

Topic		Replies	Views
Webhook and Rudderstack integrations do not get form data on form completion events Support	4	285	October 16, 2023
Webhook/Form Complete Bug Support	5	351	October 12, 2023
When are events sent to rudderstack? Support	14	596	October 15, 2023
Bug: Disconnecting rudderstack did not stop events from flowing Support	2	238	October 11, 2023
Webhook did not fire on submission Support	7	115	August 8, 2024

Feathery Form Complete doesnt send on a fresh cache

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