Flow Or Connections Bug, Not Going to the right Step

Hi, I am currently having difficulty’s with my form.

-In a Particular Step( Let’s call it “S1”), I made a connections to 3 other steps. (Let’s call them “S2”, “S3” & “S4”)
-There is 2 button in S1 which are both autosubmit. (“B1” and “B2”)
-B1 has only 1 option while B2 has 4 options.

I made the following connections:
B1 -to- S2
B2 Option 1,2 & 3 -to- S3
B2 Option 4 -to- S4

BUT Whenever I click on B2 (Whatever the option chosen) It sends me to S2.

Have you guy’s ever seen this?

Thank you,
Vaax

Hi @VAAX,

Could you share the exact form you’re working on and the steps involved? It would help to know if there are any conditional rules or logic that might be affecting the redirection.

From your explanation, B2 should route to either S3 or S4 depending on the selected option, but it’s currently directing to S2. This could be caused by:

  • A default connection overriding the logic.
  • A misconfiguration in the button settings.

If you could provide more details or screenshots of the setup, I’d be happy to help troubleshoot further!

Hi Kenny, Here are some screenshot of the flow, the steps involved and a duplicate of the form we are talking about.

Form URL:

S1 With B1 & B2:

Flow & Connections:

Thank you,
VAAX

S1 With B1 & B2:

Flow & Connections:

Hi @VAAX,

I checked your form and noticed that the issue occurs with both Current Paint Prot. and Current Paint Prot. Time.

If you remove or disable the “Please give me more details” button on those steps, the Button Group functions correctly. This suggests that the button is causing the issue.

To resolve this, try the following:

  1. Insert or create a new button.
  2. Uncheck the Validate and Submit option for the new button.
  3. Reconfigure the navigation action on the new button.
  4. Remove the old “Please give me more details” button

Make sure to apply these changes to both steps, and avoid copying the existing button that’s causing the issue. This should fix the navigation problem.

Let me know if you need further assistance!

1 Like

Thank you very much Kenny,

It helped and fixed everything!

Have a good one