"Form isn't finished" integration not sending to client

Support
1

Hi there.

I set up a “Form isn’t finished” integration reminder for users who start the form, especially as this form is particularly dense and some users need to go find information before being able to complete it.

The integration is successfully sending emails to an explicitly defined email address (e.g. tech@domain.co), but isn’t sending to the user (e.g. {{user-email}}). I’ve double-checked the dynamic fields, and they are correct. The User Tracking>Remember User settings are set to off. Could that be the issue? If not, what else could it be?

2

Hi @David,

This is the first we heard about this right now. We’ll investigate and see if this is a bug or find out what went wrong on your form.

3

Thanks Kenny, appreciate it. Do you need anything from me to investigate further?

4

Hi Kenny, just checking in if you’ve uncovered anything on this yet?

5

Hi @David ,

We cant seem to replicate the issue you have. I have sent you a message to continue the investigation, Please check it out. Thank you!

6

Hi @David ,

Thanks for the access. I’ll get back to you as soon as I got a final analysis on the issue.