One of my forms is returning a Completed submission status even though the form hasn’t been submitted and not all required fields are entered. This is causing numerous errors with the Zapier connection to a CRM. This is an embedded Javascript form.
Can you share more info on which form and submissions this can be observed?
Acres Bank Purchase. There are several “completed” submissions missing first and last name and other required fields.
This seems to be an expected outcome. The submissions have compete submission status but are in cases of Fair/Poor credit score (wherein the form doesn’t collect further data). When your form goes to your ‘Low Credit - End’ step, that still counts as a complete submission as it completed all possible steps for them for that flow.
Is there a way to only count it as a completed submission if they make it to the submit button at the end of the form? We have a Zapier connection that collects leads that are in the “completed” status. We don’t have a program for those who are in the lower credit ranges, so we don’t want to pass them to our CRM.
Can I get an update on my last question? It’s been a week without a resolution to this issue that is causing a lot of headaches for us.
We have another form PB Home Purchase that is only showing as completed when all required fields are submitted. We need all of our forms to work this same way.
The PB Home Purchase doesn’t have branches in its flow so its status only depends on actual completion of that one flow. This won’t work similarly with the Acres Bank Purchase form with branching flows.
The start over button should work for this use case. You can remove the disable tick on it, and that should be good to test.
On more technical options, what you can do here is to use custom logic on Zapier side to filter out the submissions, or you can start the connection in the form level instead by, say, adding rule (only when step Agree loads) that makes an API call to Zapier.